A Guide to Customer Service Skills for the Help Desk Professional

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	A Guide to Customer Service Skills for the Help Desk Professional
	by Donna Knapp Sales Rank: 688221	$2.01 At Amazon on 12-28-2008

Paperback: 304 pages Publisher: Course Technology; 1 edition November 16, 1999 Language: English ISBN-10: 0760072620 ISBN-13: 978-0760072622 Product Dimensions: 9.4 x 7.4 x 0.6 inches Shipping Weight: 1.1 pounds *Product Description* This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
A Guide to Customer Service Skills for the Help Desk Professional Available from Amazon Price: $2.01 Updated on 12-28-2008

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Last Modified : 12-28-2008