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Customer Service Business Books


Buy the most popular and in-stock Customer Service and related Business Books at this web site! Select from 750 Customer Service items available to buy in our Business Books store as of 7-28-2010. Click the "Buy it Now" button to purchase a book. Click the "More Info" button for reviews, more information, and book details. Thank you for shopping at our store!



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Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh
Delivering Happiness: A Path to Profits, Passion, and Purpose
(Hardcover - June 7, 2010)
4.5 out of 5 stars
by Tony Hsieh
List Price: $23.99
$14.03
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Fish! A Remarkable Way to Boost Morale and Improve Results by Stephen C. Lundin, Harry Paul, John Christensen, and Ken Blanchard
Fish! A Remarkable Way to Boost Morale and Improve Results
(Hardcover - Mar. 8, 2000)
3.5 out of 5 stars
by Stephen C. Lundin, Harry Paul, John Christensen, and Ken Blanchard
List Price: $19.99
$13.59
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Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles
Raving Fans: A Revolutionary Approach To Customer Service
(Hardcover - May 19, 1993)
4.0 out of 5 stars
by Ken Blanchard and Sheldon Bowles
List Price: $22.99
$15.63
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer... by Joseph Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer...
(Hardcover - June 13, 2008)
4.5 out of 5 stars
by Joseph Michelli
List Price: $25.95
$17.13
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
(Hardcover - June 11, 2003)
4.5 out of 5 stars
by Jack Mitchell
List Price: $19.95
$13.57
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer... by Leonardo Inghilleri, Micah Solomon, and Horst Schulze
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer...
(Hardcover - Apr. 7, 2010)
5.0 out of 5 stars
by Leonardo Inghilleri, Micah Solomon, and Horst Schulze
List Price: $21.95
$14.93
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Be Our Guest: Perfecting the Art of Customer Service by Ted Kinni
Be Our Guest: Perfecting the Art of Customer Service
(Paperback - Apr. 28, 2003)
5.0 out of 5 stars
by Ted Kinni
List Price: $10.95
$7.88
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Sales and Service for the Wine Professional by Brian K. Julyan
Sales and Service for the Wine Professional
(Paperback - Apr. 25, 2008)
4.0 out of 5 stars
by Brian K. Julyan
List Price: $49.99
$44.09
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service... by Leonard Berry and Kent Seltman
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service...
(Hardcover - May 19, 2008)
4.5 out of 5 stars
by Leonard Berry and Kent Seltman
List Price: $27.95
$18.45
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Mobile Marketing: Finding Your Customers No Matter Where They Are by Cindy Krum
Mobile Marketing: Finding Your Customers No Matter Where They Are
(Paperback - Mar. 7, 2010)
4.5 out of 5 stars
by Cindy Krum
List Price: $24.99
$16.49
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love... by Jeffrey Gitomer
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love...
(Hardcover - Aug. 25, 1998)
4.5 out of 5 stars
by Jeffrey Gitomer
List Price: $30.00
$19.80
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for... by Robert Bacal
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for...
(Paperback - Dec. 29, 2004)
3.5 out of 5 stars
by Robert Bacal
$9.95
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success by Leonard L. Berry
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
(Hardcover - Feb. 12, 1999)
5.0 out of 5 stars
by Leonard L. Berry
List Price: $28.00
$18.48
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Managing the Customer Experience: Turning customers into advocates by Shaun Smith and Joe Wheeler
Managing the Customer Experience: Turning customers into advocates
(Hardcover - Nov. 8, 2002)
5.0 out of 5 stars
by Shaun Smith and Joe Wheeler
List Price: $44.99
$29.69
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
(Paperback - Oct. 20, 2006)
5.0 out of 5 stars
by Performance Research Associates
List Price: $18.95
$12.89
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great... by Robert Spector
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great...
(Paperback - Mar. 8, 2005)
4.0 out of 5 stars
by Robert Spector
List Price: $24.95
$16.47
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
(Paperback - Jan. 28, 2003)
5.0 out of 5 stars
by John R. DiJulius III
List Price: $17.95
$12.21
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All For One: 10 Strategies for Building Trusted Client Partnerships by Andrew Sobel
All For One: 10 Strategies for Building Trusted Client Partnerships
(Hardcover - Apr. 20, 2009)
5.0 out of 5 stars
by Andrew Sobel
List Price: $25.95
$17.13
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Customer Service For Dummies by Karen Leland and Keith Bailey
Customer Service For Dummies
(Paperback - May 1, 2006)
5.0 out of 5 stars
by Karen Leland and Keith Bailey
List Price: $21.99
$14.95
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Get Content Get Customers: Turn Prospects into Buyers with Content Marketing by Joe Pulizzi and Newt Barrett
Get Content Get Customers: Turn Prospects into Buyers with Content Marketing
(Paperback - Apr. 29, 2009)
4.5 out of 5 stars
by Joe Pulizzi and Newt Barrett
List Price: $21.95
$14.93
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Zingerman's Guide to Giving Great Service by Ari Weinzweig
Zingerman's Guide to Giving Great Service
(Hardcover - Dec. 1, 2004)
4.5 out of 5 stars
by Ari Weinzweig
List Price: $16.95
$11.53
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Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell and Ron Zemke
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
(Paperback - May 15, 2007)
4.5 out of 5 stars
by Chip R. Bell and Ron Zemke
List Price: $17.95
$13.46
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Managing Customer Relationships: A Strategic Framework by Don Peppers and Martha Rogers
Managing Customer Relationships: A Strategic Framework
(Hardcover - Apr. 19, 2004)
5.0 out of 5 stars
by Don Peppers and Martha Rogers
List Price: $90.00
$75.39
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
(Paperback - Sept. 2, 2005)
4.0 out of 5 stars
by Renee Evenson
List Price: $21.95
$14.93
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Master Data Management and Customer Data Integration for a Global Enterprise by Alex Berson and Larry Dubov
Master Data Management and Customer Data Integration for a Global Enterprise
(Paperback - May 24, 2007)
3.5 out of 5 stars
by Alex Berson and Larry Dubov
List Price: $59.99
$41.99
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The Art of Client Service: 58 Things Every Advertising and Marketing Professional Should... by Robert Solomon
The Art of Client Service: 58 Things Every Advertising and Marketing Professional Should...
(Hardcover - Jan. 1, 2008)
4.5 out of 5 stars
by Robert Solomon
List Price: $19.95
$13.57
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep... by Bill Price and David Jaffe
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep...
(Hardcover - Mar. 21, 2008)
5.0 out of 5 stars
by Bill Price and David Jaffe
List Price: $27.95
$18.45
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Lead With Your Customer: Transform Your Culture and Brand into World-Class Excellence by Mark David Jones and J. Jeff Kober
Lead With Your Customer: Transform Your Culture and Brand into World-Class Excellence
(Hardcover - June 10, 2010)
5.0 out of 5 stars
by Mark David Jones and J. Jeff Kober
List Price: $24.95
$18.21
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What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and... by Anthony Ulwick
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and...
(Hardcover - Aug. 16, 2005)
4.5 out of 5 stars
by Anthony Ulwick
List Price: $24.95
$16.47
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Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial... by Brett King
Bank 2.0: How Customer Behavior and Technology Will Change the Future of Financial...
(Hardcover - July 15, 2010)
0.0 out of 5 stars
by Brett King
$39.99
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