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Exceptional Customer Service: A Condensed Team-Based Learning System (Lifeskills Infinity...
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by Lifeskills International Ltd
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List Price: $200.00
$200.00
At Amazon
on 12-6-2008
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Hardcover: 298 pages
Publisher: Gower Pub Co; Lslf edition November 1999
Language: English
ISBN-10: 0566082659
ISBN-13: 978-0566082658
Product Dimensions:
9.2 x 7 x 1.2 inches
Shipping Weight: 1.6 pounds
Product Review
A manual that develops your people at the same time as they develop your customer service, involving everyone in the process. The learning delivery system on which the manual is based, Infinity, allows people to learn at their own pace, in a way that is most appropriate for them and enables them to achieve immediate and visible improvements. The modules are based on assessment, reflection, interactivity, application, feedback and discussion, and reinforcement. The leader guide provides facts and figures on the importance of exceptional service, guidance on the role of team leader as facilitator of the learning process, and step-by-stem team session guides to support each of the modules in the manual. (Kirkus UK)
Product Description
This manual aims to develop staff as they develop their customer service. It offers individuals the means to learn at their own pace, in a way most appropriate for them, allowing them to achieve immediate and visible improvements, on the way to longer-term success.
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Exceptional Customer Service: A Condensed Team-Based Learning System (Lifeskills Infinity...
Available from Amazon
Price: $200.00
Updated on 12-6-2008
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