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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer...
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by Ed Horrell
Sales Rank: 148487
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List Price: $23.00
$15.64
At Amazon
on 7-20-2008
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Hardcover: 208 pages
Publisher: AMACOM August 16, 2006
Language: English
ISBN-10: 0814473075
ISBN-13: 978-0814473078
Product Dimensions:
9.1 x 6.2 x 0.7 inches
Shipping Weight: 14.4 ounces
Product Review
"“Ed Horrell has captured the essence of values-based customer service in his book The Kindness Revolution. This is a must-read for any company interested in retaining both employees and customers.” -- Dan Cathy, President and Chief Operating Officer, Chick-fil-A, Inc.
“We have enjoyed working with Ed Horrell at Graceland. His ideas have definitely made a difference. The Kindness Revolution is real!”
-- Jack Soden, CEO, Elvis Presley Enterprises, Inc.
""Illuminating and absorbing, The Kindness Revolution is a book that explores how American Business lost its preeminence in delivering first-rate customer service and what successful companies are doing to recapture the hearts and minds of consumers.
The Kindness Revolution is a must-read for any company that is earnest in winning over customers and keeping them for life!
Vive la Revolution!""
-- Jeffrey Chernoff, President, Consumers’ Choice Award"
Book Description
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness.
Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rather, it's a culture of kindness and consideration--up and down the entire organization--that fundamentally changes employee attitudes toward customers. It's what makes the difference between a short-term relationship and long-term customer loyalty.
Based on extensive research and featuring real-life examples from companies known for their outstanding customer service such as L.L. Bean, FedEx, and Chick-fil-A, The Kindness Revolution examines how eliminating indifference in the workplace from the top down helps fuel unbelievably positive customer interactions. The book shows readers what "kind" companies have in common--a widespread culture of dignity, respect, courtesy, and kindness--and how to replicate it at their own organization.
Inspiring and practical, The Kindness Revolution shows readers how to take the critical step toward truly outstanding--and self-perpetuating--customer service.
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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer...
Available from Amazon
Price: $15.64
Updated on 7-20-2008
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Last Modified : 7-20-2008
